Complaints Policy
Last Updated: 04/06/2026
At Revia Ltd, we are committed to providing a professional, transparent and efficient service to all clients, introducers, lenders, funding partners and prospective clients.
We recognise that concerns or complaints may occasionally arise and are committed to handling them fairly, objectively and promptly.
1. About Us
Revia Ltd
Company Number: 16503373
Registered Office:
Revia Ltd
Department Leeds Dock
Clarence Dock, 4 The Blvd
Leeds
LS10 1PZ
Website: www.revia.co.uk
Email: info@revia.co.uk
Telephone: 0113 4675024
2. Our Commitment
We aim to:
• Make it easy for clients to raise concerns or complaints;
• Acknowledge complaints promptly;
• Investigate complaints fairly, consistently and objectively;
• Resolve issues as quickly as reasonably possible;
• Communicate clearly throughout the complaints process;
• Improve our services and internal processes where appropriate.
3. How To Make A Complaint
You can submit a complaint to Revia Ltd by:
Email:
info@revia.co.uk
Post:
Complaints Department
Revia Ltd
Department Leeds Dock
Clarence Dock, 4 The Blvd
Leeds
LS10 1PZ
Telephone:
0113 4675024
To help us investigate your complaint efficiently, please provide:
• Your full name and, where applicable, business name;
• Contact details;
• Details of your complaint;
• Relevant dates and events;
• Any supporting information or documentation.
4. How We Handle Complaints
Once we receive your complaint:
• We will acknowledge receipt as soon as reasonably possible;
• We will review the details of your complaint fairly and objectively;
• We may contact you for additional information where necessary;
• We will investigate the matter and consider all relevant information;
• We will aim to resolve complaints promptly and efficiently.
Where appropriate, we may liaise with lenders, funding providers, investors, introducers, professional advisers or other third parties involved in the matter.
5. Response Times
We will acknowledge your complaint promptly and aim to resolve it as quickly as reasonably possible.
We aim to provide a final response within eight weeks of receiving your complaint. If we are unable to provide a final response within this timeframe, we will write to you explaining the reason for the delay and provide an indication of when we expect to complete our investigation.
Where appropriate, we will keep you informed of the progress of our investigation.
6. Final Response
Once our investigation has concluded, we will provide our final response outlining:
• Our findings;
• Any action taken;
• Any proposed resolution where appropriate;
• Any further steps available to you.
7. Record Keeping
We maintain records of complaints received and actions taken in order to:
• Monitor service standards;
• Improve our processes and procedures;
• Support operational oversight and compliance requirements;
• Identify recurring issues and areas for improvement.
8. Contact Us
If you have any questions regarding this Complaints Policy, please contact:
Revia Ltd
Email: info@revia.co.uk
Telephone: 0113 4675024
Department Leeds Dock
Clarence Dock, 4 The Blvd
Leeds
LS10 1PZ
9. Changes To This Policy
We may update this Complaints Policy from time to time.
Any updates will be published on this page and will take effect immediately upon publication.